Served as the technical lead for a cloud migration project, transitioning on-site application servers across thousands of GP practices to a scalable cloud-based solution, reducing infrastructure complexity and enhancing system reliability.
Broke down requirements into Jira tickets, set priorities, and defined deliverables to align engineering efforts with business objectives, while tracking and reporting progress to ensure timely delivery.
Led the rebuild of legacy desktop client software, improving user experience (UX) and enhancing security.
Oversaw SLAs, including uptime, and tracked incidents with documented resolutions, ensuring minimal downtime and consistent service continuity.
Led a team of 3-5 software engineers in developing an online education portal to train junior team members on best practices in software development.
Supported the growth of junior engineers by assessing their skills and providing mentorship and resources as needed.
Collected and analysed feedback from junior engineers on various techniques for explaining software concepts, continuously improving training methods.
Researched market trends in collaboration with the sales team to identify demand areas, then designed and launched cohort-based courses to address those needs.